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Child Guidance Center remains open to serve the mental health needs of the families of Duval County during the COVID crisis. Our operations may have changed, but we haven’t! Please do not hesitate to reach out to us if we may be of service to you and your children. Our (904) 448-4700 number is monitored throughout every week day. Our mobile crisis team is responsive 24/7 for mental health crisis situations. (904) 982-4911. Please stay safe and contact us, (904) 448-4700, if you need us.

Client Rights

All clients have the right to:

  • Treatment in accordance with the Florida Mental Health Act.
  • Treatment by staff with respect.
  • Freedom from abuse, financial or other exploitation, retaliation, humiliation, or neglect.
  • Treatment without regard to sex, gender expression, sexual orientation, race, color, national origin, religion, spiritual beliefs, handicaps, language or economic status.
  • Reasonable accommodations under the Americans with Disabilities Act.
  • Treatment that is timely, ethical, suited to individual needs; promotes dignity, independence, self-esteem, and quality of life.
  • The least restrictive treatment environment consistent with their needs.
  • Assignment of a primary provider.
  • Participation in treatment and discharge planning, as well as review of the treatment plan prior to treatment.
  • Access to information pertinent to the client in sufficient time to assist his or her decision making.
  • Informed consent, refusal, or expression of choice regarding: service delivery; release of information; concurrent services; composition of the service delivery team; unusual or high risk medication, if applicable; involvement in research projects, if applicable; or video or audio taping or photography, if applicable.
  • The following information:
    • Explanation of the purpose of treatment to be provided and an estimated length of service.
    • Explanation of medication that is prescribed by Child Guidance Center medical staff, including side effects and possible results of long term use.
  • Confidentiality as outlined in the “Notice of Privacy Practices”.
  • Accessibility of their clinical record as outlined in the “Notice of Privacy Practices”.
  • Reasonable privacy consistent with the need for safety.
  • Access or referral to legal entities for appropriate representation, self-help support services, and/or advocacy services.
  • Other legal rights.
  • Adherence to research guidelines and ethics when clients are involved, if applicable.
  • An orientation to the rights and responsibilities of the client and the clients’ family.

In addition, all clients have the right to:

  • File a grievance, including perceived violation of client rights, dissatisfaction with treatment, or discrimination complaint; appeal denial or exclusion from a program or failure to take into account the client’s choice of service; report alleged abuse.
  • Investigation and resolution of grievances/conflict in care decisions without retaliation or loss of service.

Clients may file grievances through the following methods:

  • Clients are provided access to a phone at any time to contact the Florida Abuse Hotline.
  • Client Grievance Forms and pre-addressed envelopes are available in our waiting rooms or from individual providers. Completed Client Grievance Forms are processed by the Chief Programs Officer.
  • Clients/families wishing to talk to staff directly may contact the Program Director; Stacy D. Sechrist, LCSW, Chief Programs Officer at 904-448-4700x222; or Theresa Rulien, Ph.D., President/CEO at 904-448-4700x110. Discrimination complaints may be directed to Payal Patel, MA, Human Resources Director and Title VI Coordinator, at 904-448-4700x480.
  • Clients may also contact the below agencies regarding rights as well as other concerns:

Legal Rights:

  • Legal Aid 904-232-2090
  • Mental Health America 904-730-8291

Florida Abuse Hotline:

  • Phone: 800-962-2873
  • Florida Relay 711
  • TTY: 800-453-5145

Discrimination Complaints

  • Department of Children and Families, Office of Civil Rights
    • 1317 Winewood Blvd., Bldg 1, Rm 110
    • Tallahassee, FL 32399-0700
    • Phone: 850-487-1901
    • TDD: 850-922-9220
  • U.S. Dept. of Health and Human Services, Office of Civil Rights
    • Sam Nunn Atlanta Federal Center, Suite 16T70
    • 61 Forsyth Street, S.W.
    • Atlanta, GA 30303-8909
    • Phone: 800-368-1019
    • TDD: 800-537-7697

Additional Resources

  • American with Disabilities Act (ADA)
    • Phone: 800-514-0301
    • TTY 800-514-0383
  • Disability Rights Florida
    • Phone: 800-342-0823
    • TDD 800-346-4127
  • Human Rights Commission
    • Phone: 904-630-4911
    • TTY 904-630-4125

Updated January 18, 2017